Refund policy
Return and Refund Policy
At calviroro.shop, we want you to feel confident with every purchase. If you are not fully satisfied, we offer a simple and transparent return process.
Return Period
You may request a return within 30 days of receiving your order. After this period, we unfortunately cannot offer a refund or exchange.
Eligibility Conditions
To qualify for a return:
- Items must be unused, unworn, and in original condition
- All original packaging must be included
- Items must not be damaged or altered
Non-returnable Items
Certain items may not be eligible for return for hygiene or safety reasons.
Return Process
To initiate a return, please contact us via email with your order details. Once approved, we will provide return instructions.
Refunds
After we receive and inspect your return, we will notify you of the approval status. If approved:
- Refunds are issued to your original payment method
- Processing time may vary depending on your bank or provider
Late or Missing Refunds
If you have not received your refund, please check with your bank or payment provider before contacting us.
Return Shipping
Customers may be responsible for return shipping costs unless the item is defective or incorrect.